Question 1

What is the best software for CQC compliance?

Accepted Answer

CareMS is purpose-built for CQC compliance. It includes 170+ CQC-aligned policies, a real-time compliance health dashboard, staff acknowledgement tracking, automated policy review reminders, and an inspection pack generator. Every feature is designed around CQC's five key questions: Safe, Effective, Caring, Responsive, and Well-led.

Question 2

How much does domiciliary care software cost in the UK?

Accepted Answer

CareMS starts at £150/month for the Basic plan, which includes up to 10 carers, full scheduling, eMAR, 170+ policies, and the Family Portal. The Professional plan is £299/month and adds billing, compliance dashboard, and 3 private client referrals per month. Additional carers are £15/month each. Enterprise pricing is custom for multi-branch agencies.

Question 3

How can I get more private-pay care clients?

Accepted Answer

CareMS Professional is the only care management platform that includes private client referrals. Professional plan members receive 3 qualified private-pay client referrals per month from an exclusive UK network — turning your software from an expense into a growth engine.

Question 4

Does CareMS work offline for carers?

Accepted Answer

Yes. The CareMS Carer App is built offline-first, meaning carers can log visits, record care notes, and manage medication (eMAR) even without an internet connection. All data syncs automatically when they reconnect.

Question 5

What does the CareMS Family Portal include?

Accepted Answer

The Family Portal gives families real-time visibility into their loved one's care, including live visit updates, care plan access, and medication notifications. It's included in every plan at no extra cost, helping you build trust and reduce incoming calls.

Question 6

What is eMAR and why do care agencies need it?

Accepted Answer

eMAR (electronic Medication Administration Record) is a digital system for managing and recording medication administration in care settings. It replaces paper MAR charts, reduces medication errors by up to 50%, provides real-time alerts for missed doses, creates automatic audit trails for CQC, and sends family notifications for complete medication safety.

Question 7

How do I prepare for a CQC inspection?

Accepted Answer

CareMS makes CQC inspection preparation effortless. The platform provides a real-time compliance score across all five CQC domains (Safe, Effective, Caring, Responsive, Well-led), automatically generates inspection-ready evidence packs, maintains 170+ CQC-aligned policies with auto-updates, tracks staff policy acknowledgements, and logs every action with timestamps and GPS for a complete audit trail.

Question 8

Is CareMS suitable for new care agencies?

Accepted Answer

Yes. CareMS is designed to support agencies from startup to scale. The Basic plan at £150/month includes everything a new agency needs: scheduling, care plans, GPS visit logging, eMAR, 170+ policies, and the Family Portal. As you grow, you can upgrade to unlock billing, compliance tools, and client referrals.

Question 9

What is the difference between CareMS and other care management software?

Accepted Answer

CareMS is the only UK care management platform that combines operations, compliance, and growth in one system. Unlike competitors that only manage your care, CareMS also helps you grow with 3 qualified private-pay client referrals per month (Professional plan). It includes 170+ auto-updated CQC-aligned policies, an offline-first mobile app, and a free Family Portal in every plan.

Question 10

Can CareMS handle eMAR and medication management?

Accepted Answer

Absolutely. CareMS includes a full eMAR system in every plan. Carers can manage medications digitally from their mobile app, with real-time alerts for missed or late doses, complete audit trails for CQC compliance, and family notifications for total medication safety.